backstage pass support
As of March 1, 2022, all support is now handled directly at www.multitracks.com - simply start a chat there and they will get you the info you need.
In the meantime, be sure to download and read the PDF manuals that come with your product - they contain crucial info to help you get up and running, and they answer all common questions.
Also, be sure to join the BackStage Pass Facebook Group - it’s a very helpful community!